This is how we protect your personal data

On May 25, 2018, the new General Data Protection Regulation (GDPR) will be introduced throughout the EU. The new regulations replace the Personal Data Act and tighten the requirements for how companies may process your personal data.

 

That you as our customer feel safe when you submit your personal information to us is something we at FINDRS value highly.

 

Questions; Contacting Company; Reporting Violations.
If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us:

FINDRS ApS
M. Bechs Alle 23

2650 Hvidovre

Denmark
support@findrs.net

 

Complaints.
We are committed to resolving any complaints about our collection or use of your Personal Data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us at support@findrs.net

We will reply to your complaint as soon as we can and in any event, within 45 days. We hope to resolve any complaint brought to our attention; however, if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority.

Information You Provide to Us.

  • We collect information that you enter on our Site or otherwise provide to us, including when you make a purchase from us or otherwise contact us. The type of information that we collect from you depends on your interaction with our Site and your use of our Services, but may include your: full name, mailing address, billing address, telephone number, email address, payment information (for purchases), location data, and any other information that you choose to provide.
  • If you make a purchase from us, you will be required to provide a credit or debit card number and related financial information (such as CVV, expiration date, and billing address), or other payment information (such as via MasterCard or VISA) depending on the form of payment you choose. We have implemented commercially reasonable precautions regarding the information we collect to protect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, in accordance with industry best practices and applicable laws, including encryption both during transmission and at rest.
  • If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.

 

Information We Collect Automatically.
We automatically collect the following information about your use of our Site or Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our Services; and the referring URL, or the webpage that led you to our Site. We use this information to enhance your online shopping experience and to enable us to provide you with an easier and more personalized level of service. On some of our Sites, we may combine this information with personal information that you have provided to us. Please see the section “Cookies and privacy policy” below for more information.

 

Type of personal data we collect

When you make a purchase on our webshop we collect:

  • Name
  • Adresse
  • Mail
  • Mobile number (optional)

If you sign up for our newsletter using either using the form on website or during check out.

  • Mail

When you become a member of the FINDRS network, we collect your e-mail address so you always can restore your DeLights if the phone is lost.

 

Information about your bikes and DeLights

We also store data when you create new bikes and add DeLights to them.

We collect…

  • GPS location of your parked bike
  • GPS location of missing bikes spotted by your phone
  • Battery status on your DeLights
  • Which phone and OS you are using
  • Your unique device ID

 

IF you enable Ride feature

  • We record and process GPS data when riding your bike.

 

What we use personal data for

Webshop)

  • Name: So we know who to send the order to
  • Adresse: So we know where to send the order to
  • Mail: So we can confirm your order, send you delivery details and invoice
  • Mobile number: So we can notify when and where you can pick up the package

Newsletter)

We collect your mail so we can send you our newsletter. You can always unsubscribe from our newsletter by using the “Unsubscribe” link in the bottom of the newsletter.

App)

We collect these data on our servers to provide the needed information about:

  • Where your bike has been parked
  • Where other missing bikes has been spotted
  • What the current battery status is
  • Where you have been riding with your bike

 

We keep your personal information until

Webshop)

We are obliged by Danish law to keep all invoice for 5 years due to Danish law. After this all data will be erased.

 

Newsletter)

Until unsubscription.

After this mail adresse will be deleted in our system.

 

App)

We keep data as long as you actively use our app or DeLights.

After 3 years with no login we delete your profile. If you wish to manually delete your profile please send mail to support@findrs.net

 

  1. General Use.
    In general, Personal Data you submit to us is used either to respond to requests that you make or to aid us in serving you better. We use your Personal Data in the following ways:
  • facilitate the creation of and secure your Account on our network;
  • identify you as a user in our system;
  • provide improved administration of our Site and Services;
  • provide the Services you request;
  • improve the quality of experience when you interact with our Site and Services;
  • send you a welcome email to verify ownership of the email address provided when your Account was created;
  • send you administrative email notifications, such as security or support and maintenance advisories;

 

In order for us to process your data, one of the following legal bases must be met:

  • Necessary to fullfil the contract with you.
  • Necessary to fullfil a legal obligation for FINDRS.
  • The processing lies in both your and FINDRS’s interest.
  • Consent from you for that particular processing.

In order for us to provide our services to you, we need to process your personal data. Below you will find information about what we use your data for, and the legal basis each processing is supported by.

Provision of services

We process personal data to identify you as a customer and to manage and deliver the services you ordered and subscribe to. As well as personal data required to handle billing and payments of the services you use.

Legal basis: Necessary to fullfil contract.

Communication and support

We may use personal information from previous communication between you and us in order to provide better assistance.

We use your contact information and information about which services you use as the basis for invoices, newsletters, important information about your services, offers and tips on how to use our services.

Legal basis: Legitimate interest, consent and necessary to fullfil contract.

Development of our services and products

We process personal data on how you use our services, and from your communication with us as a basis for improving your experience specifically and our services in general.

Legal basis: Legitimate interest and consent.

Marketing

We process personal data about what services you use and how you use them in order to market relevant products and services to you according to your needs.

Legal basis: Legitimate interest and consent.

Security and prevention of abuse

We process personal data in order to detect and prevent the following for our services and our network:

  • abuse
  • intrusion attempts
  • attacks such as viruses and DDOS
  • law violations
  • terms violations

Legal basis: Necessary to fulfill contract and legal obligation.

Regulatory obligations

We process personal data in order to comply with the requirements of the law.

Legal basis: Legal obligation.

For how long time we store personal data

We store personal data as long as there is a documented purpose for the processing. Contact our data protection officer for details.

 

To whom do we share personal data

We only share information to other users about missing bikes. Meaning if the unique bike ID will be marked as missing in the network anonymously and all users of the app will automatically help look for the bike.